Privacy Policy

Last Updated: 02-04-2025

At CodeBank IT Solutions, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or use our services.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect
We collect different types of information to provide and improve our services:

1.1 Personal Information
When you place an order, register an account, or contact us, we may collect:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment details (processed securely through third-party payment gateways)

1.2 Non-Personal Information
We may also collect non-personal data, such as:

• IP address
• Browser type and device information
• Pages visited and time spent on our website
• Cookies and tracking data (explained below)

2. How We Use Your Information
We use your personal and non-personal data for the following purposes:

• To process and deliver orders efficiently
• To send order confirmations, invoices, and shipping details
• To provide customer support and resolve issues
• To improve website functionality and user experience
• To personalize promotions, discounts, and product recommendations
• To comply with legal and regulatory requirements

3. How We Protect Your Information
We implement appropriate security measures to safeguard your personal information, including:

• Data Encryption: Sensitive information (e.g., payment details) is encrypted for secure transactions.
• Access Control: Only authorized personnel have access to customer data.
• Secure Payment Processing: Payments are handled through secure third-party gateways (e.g., bKash, Nagad, SSLCommerz).
• Regular Security Updates: Our website is monitored and updated to prevent unauthorized access or breaches.

4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience and analyze website performance.

What Are Cookies? Small data files stored on your browser to remember preferences and improve navigation.

How We Use Cookies: For login sessions, shopping cart functionality, and personalized recommendations.

Managing Cookies: You can disable cookies in your browser settings, but some features may not function properly.

5. Sharing Your Information
We do not sell or trade your personal information. However, we may share data with:

• Trusted Service Providers: Shipping companies, payment processors, and IT support teams who assist in delivering our services.
• Legal Authorities: If required by Bangladeshi law for fraud prevention, investigations, or legal compliance.
• All third-party service providers are required to maintain data confidentiality.

6. Your Rights and Choices
Under Bangladeshi law, you have rights regarding your personal information:

• Access and Correction: You can request access to or updates of your stored data.
• Opt-Out of Marketing: Unsubscribe from promotional emails anytime by clicking the “unsubscribe” link.
• Request Data Deletion: You may request that we delete your personal data unless required for legal reasons.

For any privacy-related requests, contact us at support@codebankitsolutions.com

7. Third-Party Links
Our website may contain links to third-party websites (e.g., social media, payment gateways). We are not responsible for their privacy policies, so we recommend reviewing their terms before using their services.

8. Data Retention
We retain customer data only as long as necessary for order fulfillment, customer service, and legal compliance. Unused accounts and non-essential data may be deleted periodically.

9. Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal data from minors. If a child’s data has been provided without parental consent, contact us to remove it.

10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and continued use of our services implies acceptance of the updated terms.

11. Contact Us
If you have any questions about this Privacy Policy, please contact us:

CodeBank IT Solutions
📍 Address: Road No:3, Block :B, Dhaka Uddan Main Road, Mohammadpur, Dhaka, Bangladesh.
📧 Email: support@codebankitsolutions.com
📞 Phone: +8801677001478